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Leadership Team

The management team at Nationwide Credit (NCI) sets the strategic direction of the company. With an average of more than three decades of tenure in the collections and outsourcing industry, our senior leadership team is comprised of experts in their respective fields who are instrumental to NCI's success.

Vivek Bhandari
President

Vivek Bhandari was appointed to the position of President, Nationwide Credit (NCI) on October 2010. Prior to leading NCI, he headed NCI’s offshore delivery centers and was responsible for profitability, compliance and account management. Mr. Bhandari has been with the company since February 2005 and successfully established high quality, profitable receivable management centers. Before working with NCI, he worked with ICICI Bank and Tata Motors as the manager of several large teams. Mr. Bhandari holds a Bachelor of Technology from the Indian Institute of Technology, Delhi and a Master of Business Administration from the Indian Institute of Management, Calcutta.

Minh Ngoc T. Nguyen
Associate General Counsel

Minh Ngoc T. Nguyen serves as Associate General Counsel, for Nationwide Credit (NCI), responsible for overall compliance and risk management, specialty collections and attorney network management.  She has more than 15 years experience in the consumer and commercial collections industry, managing large networks  of collection attorneys and agencies. Prior to joining NCI, Ms. Nguyen served as General Counsel, Head Compliance Officer, and Vice President of Operations for an international collections agency, as well as Senior Litigation Counsel for its associated law firm. Ms. Nguyen holds a Bachelor of Arts from Tulane University and a Juris Doctorate from the American University, Washington College of Law.

Arindam Ghosh
Vice President, Operations

Arindam Ghosh was appointed to the position of Vice President Operations, Nationwide Credit (NCI) in March 2011.  He has been with NCI since 2009, previously serving as Director, Analytics and Data Management before taking on responsibilities for overall service delivery from offshore receivable management centers.  Prior to joining NCI, Mr. Ghosh held various leadership positions with GE Consumer Finance, Dell, Citibank and ICRA (Moody’s associate in India).  Mr. Ghosh holds a Bachelor Degree in Mechanical Engineering from the National Institute of Technology and a Master of Business Administration from the Indian Institute of Management, Calcutta.

David Albers
Vice President, Business Development

David Albers serves as Vice President of Business Development for Nationwide Credit (NCI). Prior to joining NCI, he owned a specialty servicing company providing outsourced collections and customer service to major US banks.  Mr. Albers has more than 22 years experience in the financial, customer service and technology sectors including service as Chief Operating Officer for Real Mortgage Systems and Senior Vice President of Global Operations and Support for HSBC.  Mr. Albers holds a Bachelor of Science from Florida State University and is pursuing his Master of Business Administration from the Florida Institute of Technology.
Why NCI?
Nationwide Credit (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
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Testimonials
  • Nationwide Credit (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
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NCI™ Experience
Nationwide Credit (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI™ Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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