The management team at Nationwide Credit (NCI) sets the strategic direction of the company. With an average of more than three decades of tenure in the collections and outsourcing industry, our senior leadership team is comprised of experts in their respective fields who are instrumental to NCI's success.
Vivek Bhandari was appointed to the position of President, Nationwide Credit (NCI) on October 2010. Prior to leading NCI, he headed NCI’s offshore delivery centers and was responsible for profitability, compliance and account management. Mr. Bhandari has been with the company since February 2005 and successfully established high quality, profitable receivable management centers. Before working with NCI, he worked with ICICI Bank and Tata Motors as the manager of several large teams. Mr. Bhandari holds a Bachelor of Technology from the Indian Institute of Technology, Delhi and a Master of Business Administration from the Indian Institute of Management, Calcutta.
Chief Operating Officer
Mr. Bose serves as the Chief Operating Officer for Nationwide Credit, Inc. He is responsible for the strategic and operational leadership of NCI’s specialty collections, charged-off mortgage and U.S. unsecured collections and recoveries business. Mr. Bose spent eleven years at Capital One, most recently serving as the Senior Business Director leading the Mortgage Retail sales channel and Community Reinvestment Act strategy. Previously at Capital One, Mr. Bose held key leadership roles in Auto Finance, Unsecured Lending and Mortgage default strategy and operations. Prior to Capital One, he worked in Retail Deposit Banking and Financial Services consulting. Mr. Bose holds a Bachelor of Science in Mechanical Engineering from Osmania University, a Master of Science in Aerospace Engineering from Georgia Tech and an MBA from the Indian Institute of Management.
Minh Ngoc T. Nguyen
Associate General Counsel
Minh Ngoc T. Nguyen serves as Associate General Counsel, for Nationwide Credit (NCI), responsible for overall compliance and risk management, specialty collections and attorney network management. She has more than 15 years experience in the consumer and commercial collections industry, managing large networks of collection attorneys and agencies. Prior to joining NCI, Ms. Nguyen served as General Counsel, Head Compliance Officer, and Vice President of Operations for an international collections agency, as well as Senior Litigation Counsel for its associated law firm. Ms. Nguyen holds a Bachelor of Arts from Tulane University and a Juris Doctorate from the American University, Washington College of Law.
Vice President, Operations
Arindam Ghosh was appointed to the position of Vice President Operations, Nationwide Credit (NCI) in March 2011. He has been with NCI since 2009, previously serving as Director, Analytics and Data Management before taking on responsibilities for overall service delivery from offshore receivable management centers. Prior to joining NCI, Mr. Ghosh held various leadership positions with GE Consumer Finance, Dell, Citibank and ICRA (Moody’s associate in India). Mr. Ghosh holds a Bachelor Degree in Mechanical Engineering from the National Institute of Technology and a Master of Business Administration from the Indian Institute of Management, Calcutta.
Vice President, Business Development
Dave Albers serves as Vice President of Business Development for Nationwide Credit (NCI). Prior to joining NCI, he owned a specialty servicing company providing outsourced collections and customer service to major US banks. Mr. Albers has more than 22 years in the financial, customer service and technology sectors including service as Chief Operating Officer for Real Mortgage Systems and Senior Vice President of Global Operations and Support for HSBC. Mr. Albers holds a Bachelor of Science in Finance and a Bachelor of Arts in French from Florida State University and a Master of Business Administration from the Florida Institute of Technology.