The NCI™ Experience is a strategic effort to make every consumer touch point the kind of experience that shows we care, that builds consumer appreciation of our clients and helps all stakeholders achieve their goals.
The NCI Experience integrates people, process and technology to optimize results and proactively monitor quantitative and qualitative measures to continually improve performance.
NCI™ Service Principles Underpin Everything We Do:
- Associates Are the Key: NCI believes that the path to great service starts with our associates. NCI hires the best talent and empowers associates to create the right solution for each consumer.
- Advanced Behavioral Sciences Drive Great Service : Our Doctorates in Consumer Psychology, Behavioral Sciences and Statistics develop, refine and deploy best practices that allow our associates to deliver great service and optimize results for clients and consumers. At NCI, we create a differentiated customer experience that strengthens our clients’ brands in the eyes of consumers.
- Regulatory Compliance: NCI has a comprehensive program of training, compliance, quality assurance and audits to ensure the protection of consumer personal information and compliance with federal, state and local laws and regulations. Every associate learns and is tested on our Code of Business Conduct and Ethics annually.
- Client Partnership: NCI is honored that so many of the top businesses in the world choose NCI to serve their consumer and small business clients. NCI partners with each business to define and deliver success on their terms.
The NCI Experience and Service Principles define the ideals toward which we make progress every day. We welcome your feedback on our service principles and ways to continually improve the NCI experience.
Please call our toll free consumer feedback line at 1-800-456-4729.