Nationwide Credit (NCI) is a global provider of customer relationship and accounts receivable management services. We have been doing business since 1947 and merged with American Creditors Bureau (ACB) in 1995 creating one of the largest collection agencies in the nation. In 2007, Ocwen Financial Corporation (Ocwen) acquired NCI expanding the Company’s customer relationship and receivable management capabilities. In 2009, Ocwen consolidated NCI and other Ocwen® business units into a separate public company, Altisource™ .
Since 1947, NCI has consistently invested in a combination of superior hiring practices, behavioral sciences, Lean / Six Sigma processes, proprietary technology, robust reporting tools and exceptional floor leadership to ensure competitive results. With multiple call centers and thousands of associates across the globe, we have the strength to develop and execute sophisticated account management strategies for our clients worldwide. We offer a track record of proven performance in reducing costs, increasing productivity and improving ROI for clients in the automotive, banking, mortgage, retail, telecom, utilities and other industries.
Value Proposition
Nationwide Credit (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. Our innovative, knowledge-based solutions ensure consistent, repeatable outcomes that enhance the customer service experience and maximize returns for our clients. When you choose NCI, you can expect…
Knowledge-based Solutions:
Consistent and Repeatable Results:
Repeatable Performance:
Predictable Outcomes:
Brand Protection:
Clients Put Their Trust and Confidence in NCI™ Services for Good Reasons:
Nationwide Credit (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.
We have shared a business relationship with Nationwide Credit (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.
We have partnered with Nationwide Credit (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.