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To learn about NCI, Contact an experienced member of our team today:
 
 
Contact Us

By phone:

1-800-456-4729


By Fax:

770-612-7335


By mail:

NATIONWIDE CREDIT, INC.
P.O. BOX 26314
LEHIGH VALLEY PA 18002-6314


By email:

If you are a consumer and would like to discuss your account with NCI, please click below to send an email using our Problem Solver form.

Click here for the Problem Solver form

To view our email policy, please click here.

Altisource E-mail Usage and Consent Policy

Altisource Portfolio Solutions and its affiliates ("Altisource"), including NCI, recognize the importance of maintaining the privacy and accuracy of our customer's information. Below is the Altisource E-mail Usage and Consent Policy, which we have also made available in PDF format by clicking here.

This Policy explains the guidelines for any and all e-mail communications between you and Altisource or NCI and confirms your consent to the use by Altisource or NCI of e-mail to communicate with you:

  1. Scope: This Policy covers the use of e-mail by Altisource or NCI to communicate with our customers or third parties. If your matter is urgent or requires immediate attention, please contact us via telephone.
  2. Consent to Use of E-mail: You may indicate your consent e-mail communications in any of the following ways, including but not exclusive to:
    1. Previous Communication: If you have received a communication from Altisource or NCI regarding previous consent provided by you to your creditor for communication via the e-mail address you provided to your creditor, due to that prior consent to your creditor, Altisource or NCI shall consider that you have also consented to communication by Altisource or NCI via the same e-mail address, unless Altisource or NCI receives notice from you, as outlined herein, that you do not wish to communicate via e-mail ("Opt Out Notice") or that you wish for Altisource or NCI to use an alternate e-mail address.
    2. Incoming E-Mail or E-mail Request Form: If you have communicated to us by e-mail or filled out the e-mail request form on the NCI website, you consent to Altisource�s or NCI's use of the e-mail address used or provided by you to communicate with you. This shall not include e-mail communications to us with a request to opt-out (in paragraph 6 below), change your e-mail address (in paragraph 7 below) or end the e-mail relationship (in paragraph 8 below).
    3. Verbal Request: If you have communicated verbally, for example by telephone, to Altisource or NCI that you wish to communicate by e-mail, you consent to Altisource�s or NCI's use of the e-mail address provided by you to communicate with you.
  3. Your E-Mail Address: You confirm that the e-mail address you provided to your creditor or to Altisource or NCI is a personal and private e-mail address. If you have provided an e-mail address that may be monitored or viewed by a third party, such as a work e-mail address or a shared e-mail address, you should be aware that such e-mail can be viewed by unintended persons. We recommend that you provide us with an e-mail address that is for your personal and private use, and that cannot be viewed, used or accessed by anyone other than you, for us to communicate with you. If this is a concern or if you would like us to use another e-mail address than the one you provided, please contact us to provide an updated e-mail address.
  4. Content of E-Mails:
    1. Creating the E-Mail: When communicating with Altisource or NCI via e-mail, you should include the following information:
    2. Subject Line: Your NCI ID number, which can be found on the upper right hand corner of any letter correspondence received from NCI. You do not need to include any other information in the Subject Line.
    3. Body of the E-Mail: In order for Altisource or NCI to respond to you in a timely manner, please include the following:
      1. Name: Your full name
      2. Account ID Number: NCI ID Number which can be found on the upper right hand corner of any letter correspondence from NCI. This is not the account number assigned to you by your creditor.
      3. Purpose: The reason and substance your communication (for example, if you are responding to us, if you are making a request, if you are proposing a payment plan, etc.); and
      4. Response Time: Let us know the expected time in which you would like a response. For general matters, we try to respond within 3 business days from the date of your e-mail. If the expected time is exceeded, please contact us by telephone. If the matter is urgent or you require a response immediately, please contact us by telephone.
  5. Unsubscribe: In compliance with the Can-Spam Act of 2003, on any e-mail from Altisource or NCI, there will be instructions for opting out of receiving future e-mails. Such instructions may include, without limitation: (a) clicking a link on the e-mail to unsubscribe, (b) an e-mail address where you can send a request to unsubscribe or c) instructions for mailing a written request to unsubscribe from future e-mails.
  6. Opt Out: If you have received a communication from Altisource or NCI regarding your prior consent to your creditor to communicate with you via e-mail and you do not want Altisource or NCI to communicate with you via e-mail, please provide NCI with a written Opt Out Notice. You may make this request via e-mail to communications@ncirm.com or letter sent to Nationwide Credit, Inc. Attn: E-mail Opt-Out, 1150 E. University Dr, 1st Floor, Tempe, AZ 85281. In the event you choose to send your Opt Out Notice via e-mail, this will not be considered consent to use your e-mail as provided in paragraph 2(b) above.
  7. Changing Your E-mail Address: If you have received a communication from Altisource or NCI regarding your prior consent to your creditor to communicate with you via e-mail and you do not want Altisource or NCI to communicate with you via that particular e-mail address or if at any time you want us to use a different e-mail address than the one we have on file, please contact us to provide an updated e-mail address.
  8. Ending the E-Mail Relationship: Either you or Altisource or NCI may request to discontinue using e-mail as a means of communication. You may make this request via e-mail to communications@ncirm.com or letter sent to Nationwide Credit, Inc. Attn: E-mail Opt-Out, 1150 E. University Dr, 1st Floor, Tempe, AZ 85281. In the event you choose to send your request to end the e-mail relationship via e-mail, this will not be considered consent to use your e-mail as provided in paragraph 2(b) above.
  9. All requests to unsubscribe, opt out or end the e-mail relationship will be respected.
  10. Altisource and NCI are not responsible for e-mail messages that are lost due to technical failure during composition, transmission and/or storage.
  11. 11. For further explanation of how Altisource or NCI treats your personal information, please click here for our Privacy Policy.

Business Development

If you are a business looking for information on the services Nationwide Credit, Inc. (NCI) provides, we appreciate your interest. In order for us to better respond to you, please complete as many fields as possible. Fields marked with an asterisk are required. When finished, simply click "Submit," and a representative will respond to you within a few business days.

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For questions specific to your account, please contact the number on the information you received from NCI.

Why NCI?
Nationwide Credit (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
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Testimonials
  • Nationwide Credit (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
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NCI Experience
Nationwide Credit (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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