| Nationwide Credit, Inc. ("NCI") is a leading provider of asset recovery and customer relationship management services. Our innovative and results oriented business solutions help our clients achieve optimal results. NCI has the leadership, strength, experience, execution skills and attitude to be your most valuable asset recovery/call center management partner. |
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Leadership: One of the most experienced leadership teams in the industry with senior expertise on both the agency and the client side of asset recovery and call center management. |
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Strength: With over 60 years of organic growth, NCI has been consistently profitable in terms of EBITDA. The company enjoys stable leadership, a strong balance sheet and minimal debt. With over 1,700 employees in multiple global locations, NCI has the strength to develop and execute sophisticated, large-scale account management strategies with excellence. |
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Experience: NCI's customers include world leaders in retailing, banking, consumer services, utilities, telecommunications and federal and state government. |
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Execution Skills: NCI has the operations, technology, compliance and client support skills that win for our clients, whether it is specialized skip programs, traditional collections, CRM call center management or complex outsourcing arrangements. |
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| Cutting Edge Collection Science |
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| Through the deployment of behavioral science research and analytical models, NCI provides structured thought processes to increase recovery rates. |
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Optional Resolution Models: Advanced predictive analytics produce account-specific collections strategies based upon the debtors characteristics |
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Scripting: Scripting using behavioral science-based principles improves collector performance |
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Personnel: Proprietary staffing models identify collectors with higher probability of success |
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| Why NCI? |
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New collectors are 95 percent as efficient and productive as tenured staff within 180 days |
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Optimized resolution rates and increased borrower compliance due to the exclusive use of psychological research in effective communication |
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61 years of experience in asset recovery with excellence in service delivery and performance |
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Collection managers average five years tenure with NCI |
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Attrition rates are less than half the industry average |
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NCI provides comprehensive contingency collection services to leading institutions spanning multiple industries including consumer finance, telecommunication, automotive and utilities |