Nationwide Credit (NCI) possesses more than 60 years of collections experience and pioneered the effective design of charge-off and deficiency mortgage collection models.
For collection operations to be effective, borrowers and their financial needs must be thoroughly understood. NCI meets this challenge by hiring exceptional collections personnel through proven personality profiling, intelligence testing and behavioral interviewing. As a result, we excel at highly effective communication strategies and successfully connect with borrowers to attain payments in full, negotiate discounted payoffs or implement payment plans.
Our skilled staff and robust infrastructure provide collection managers with the flexibility to define optimal workout scenarios for borrowers as quickly as new information is reported and validated. We combine predictive analytics and a proprietary dialogue engine to increase borrower responsiveness and help you collect more money in less time.
Enhanced Mortgage Collection Process
- Higher resolution rates through the use of advanced predictive analytics
- Increased borrower compliance due to the use of psychological research in effective communication
- Consistent message delivery and increased scalability through proprietary dialogue engine