| Nationwide Credit, Inc. (“NCI”), provides customized first-party outsourcing services to clients across multiple consumer, financial, telecommunications and utilities industries. NCI offers a full suite of outsourcing services ranging from call-overflow design to pre-charge-off collections. |
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| Our outsourcing services include: |
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Inbound Customer Service |
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Account Activation |
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Pre-Fraud Screening |
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Independent Quality Monitoring |
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Connect/Disconnect Services |
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Pre Charged-Off Collections |
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Inbound and Outbound Collection Programs |
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| The Benefits to You |
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Improve expense management by transitioning from fixed to variable costs; decreasing capital expenses, infrastructure and human resource costs; and increasing implementation speed |
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Leverage our Six Sigma designed processes to improve performance and throughput; track productivity through customized reporting; and capitalize on greater scalability |
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Increase operational quality through call monitoring and recording; quality assurance review and reporting; and video monitoring |