The NCI™ Experience is a strategic effort to make every consumer touch point the kind of experience that shows we care, that builds consumer appreciation of our clients and helps all stakeholders achieve their goals.
The NCI Experience integrates people, process and technology to optimize results and proactively monitor quantitative and qualitative measures to continually improve performance.
NCI™ Service Principles Underpin Everything We Do:
The NCI Experience and Service Principles define the ideals toward which we make progress every day. We welcome your feedback on our service principles and ways to continually improve the NCI experience.
Please call our toll free consumer feedback line at 1-800-456-4729.
Nationwide Credit (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.
We have shared a business relationship with Nationwide Credit (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.
We have partnered with Nationwide Credit (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.