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Leadership Team

The management team at Nationwide Credit (NCI) sets the strategic direction of the company. With an average of more than three decades of tenure in the collections and outsourcing industry, our senior leadership team is comprised of experts in their respective fields who are instrumental to NCI's success.


Arindam Bose
President

Mr. Bose is the President for NCI. He is responsible for the overall strategic and operational leadership of Altisource’s collections and recoveries business. Mr. Bose joined Altisource in 2013 from Capital One where he held key leadership roles in Auto Finance, Unsecured Lending and Mortgage default strategy and operations. Prior to Capital One, he worked in Retail Deposit Banking and Financial Services consulting. Mr. Bose holds an MS in Aerospace Engineering from Georgia Tech and an MBA from the Indian Institute of Management.

 

Joseph Spicer
Vice President – Secured Collections

Mr. Spicer is responsible for the strategic and operational leadership of NCI’s mortgage default collections, including loss mitigation for first liens, second liens, unsecured loans and deficiency balances on severely delinquent loans.  Mr. Spicer spent fifteen years at GMAC Rescap prior to joining Altisource in 2009. Mr. Spicer holds an Associate’s Degree in business management from Montgomery Community College.

 

Sumit Bahadur
Vice President – Unsecured Collections

Mr. Bahadur provides strategic and operational leadership to deliver competitive and quality performance to NCI clients in US ARM business across multiple asset classes. Prior to joining NCI in 2007, Sumit was working in the financial services industry and has a proven track record in managing cross-functional teams in a fast-paced, demanding environment. Mr. Bahadur is a management graduate and holds BSc in Computer Science and Statistics from Lucknow University.

 

Odran Hickey
Associate General Counsel

Odran Hickey provides corporate legal support to NCI since joining Altisource in Luxembourg in 2014. Odran has almost 20 years of experience in the financial services industry, working at law firms in Philadelphia and New York and in in-house roles in Philadelphia, Dublin, Ireland and Luxembourg. He holds a law degree from the University of Wales and International Practice Diplomas in International Business Organizations and Arbitration Law from the College of Law.

 

Maurice Rico
Secretary and Consumer Advocate

Maurice Rico is responsible for the company’s customer experience program which includes complaint handling.  In addition, Mr. Rico manages the company’s Change Control process and is responsible for the company’s operational compliance.   He joined NCI in 2011 and has over 15 years of experience in process improvement roles and establishing customer experience programs. He holds a Bachelor of Science in Management Science from the University of Phoenix and an MBA from Indiana University.  Mr. Rico is a certified lean six sigma black belt.

 

Erin Sellers
Senior Manager- Compliance

Erin Sellers is the Senior Manager, Compliance for Financial Services and is responsible for providing compliance oversight to that business. Ms. Sellers joined Altisource in 2012 and brings 10 years of experience specializing in bankruptcy, compliance and quality assurance matters. Ms. Sellers holds the ACA International Credit and Collection Compliance Officer designation and a Bachelor of Science from Loyola University New Orleans.

 



Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
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Testimonials
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
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NCI Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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