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About Us
 
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Our Company

Nationwide Credit® (NCI) is a global provider of customer relationship and accounts receivable management services. We have been doing business since 1947 and merged with American Creditors Bureau (ACB) in 1995 creating one of the largest collection agencies in the nation. In 2007, Ocwen Financial Corporation (Ocwen) acquired NCI expanding the Company’s customer relationship and receivable management capabilities. In 2009, Ocwen consolidated NCI and other Ocwen® business units into a separate public company, Altisource .

Since 1947, NCI has consistently invested in a combination of superior hiring practices, behavioral sciences, Lean / Six Sigma processes, proprietary technology, robust reporting tools and exceptional floor leadership to ensure competitive results. With multiple call centers and thousands of associates across the globe, we have the strength to develop and execute sophisticated account management strategies for our clients worldwide. We offer a track record of proven performance in reducing costs, increasing productivity and improving ROI for clients in the automotive, banking, mortgage, retail, telecom, utilities and other industries.


Value Proposition

Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. Our innovative, knowledge-based solutions ensure consistent, repeatable outcomes that enhance the customer service experience and maximize returns for our clients.
When you choose NCI, you can expect…

Collection Science


Clients Put Their Trust and Confidence in NCI Services for Good Reasons:

  • Over 60 years of experience in accounts receivable and customer relationship management
  • Over 10 years experience in business process outsourcing
  • NCI serves some of the most sophisticated financial, utility, retail and business services institutions in the world
  • Seven of the top ten credit card companies choose NCI
  • Financially sound, publically traded as a division of Altisource
  • Comprehensive program of compliance with federal, state and local laws and regulations
  • Independent quality assurance organization backed by 100% call recording
  • Independent internal audit team validating compliance
  • Top tier performance in credit card, automobile, mortgage, retail, consumer and small business collections and recoveries
  • Six world class operating centers across the globe with redundant, fault tolerant technology
  • Proprietary dialogue engine based on behavioral sciences, consumer psychology and econometrics
Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
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Testimonials
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
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NCI Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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