Home - About Us - Leadership Team
About Us
To learn about NCI, Contact an experienced member of our team today:
Leadership Team

The management team at Nationwide Credit (NCI) sets the strategic direction of the company. With an average of more than three decades of tenure in the collections and outsourcing industry, our senior leadership team is comprised of experts in their respective fields who are instrumental to NCI's success.



Sumit Bahadur

Chief Operating Officer-Nationwide Credit Inc.


Mr. Bahadur is the Chief Operating Officer of Nationwide Credit Inc. and is responsible for the overall strategic and operational leadership for its collections and recovery business. Mr. Bahadur joined NCI in 2007. He is a management graduate with 20 years of sales and operations work experience and has been working in the financial services industry for the past 17 years. In tenure of over ten years with Nationwide Credit Inc. (NCI), he has successfully managed operations for various clients in credit card recovery business, utilities and mortgages. Prior to NCI, he worked with leading brands in financial services & banking industry in India to build and lead Mortgage Loan sales teams in different geographies of the country. Mr. Bahadur has extensive experience in managing people and operations in domestic and global organizations.


Joseph Spicer
Vice President – Secured Collections

Mr. Spicer is responsible for the strategic and operational leadership of NCI’s mortgage default collections, including loss mitigation for first liens, second liens, unsecured loans and deficiency balances on severely delinquent loans.  Mr. Spicer spent fifteen years at GMAC Rescap prior to joining NCI in 2009. Mr. Spicer holds an Associate’s Degree in business management from Montgomery Community College.



Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
NCI® Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI® Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
Join Team