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The NCI® Experience

The NCI® Experience is a strategic effort to make every consumer touch point the kind of experience that shows we care, that builds consumer appreciation of our clients and helps all stakeholders achieve their goals.

The NCI Experience integrates people, process and technology to optimize results and proactively monitor quantitative and qualitative measures to continually improve performance.

NCI® Service Principles Underpin Everything We Do:

  • Associates Are the Key: NCI believes that the path to great service starts with our associates. NCI hires the best talent and empowers associates to create the right solution for each consumer.
  • Advanced Behavioral Sciences Drive Great Service : Our Doctorates in Consumer Psychology, Behavioral Sciences and Statistics develop, refine and deploy best practices that allow our associates to deliver great service and optimize results for clients and consumers. At NCI, we create a differentiated customer experience that strengthens our clients’ brands in the eyes of consumers.
  • Regulatory Compliance: NCI has a comprehensive program of training, compliance, quality assurance and audits to ensure the protection of consumer personal information and compliance with federal, state and local laws and regulations. Every associate learns and is tested on our Code of Business Conduct and Ethics annually.
  • Client Partnership: NCI is honored that so many of the top businesses in the world choose NCI to serve their consumer and small business clients. NCI partners with each business to define and deliver success on their terms.

The NCI Experience and Service Principles define the ideals toward which we make progress every day. We welcome your feedback on our service principles and ways to continually improve the NCI experience.

Please call our toll free consumer feedback line at 1-800-456-4729.

Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
NCI® Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI® Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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