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The NCI® Advantage

Nationwide Credit (NCI) firmly believes that our associates are our most valuable assets. From our meticulous employee selection process to our world class training and employee development programs, NCI is an environment in which associates thrive and grow. Our commitment to employee development includes succession planning and promotion from within, making NCI a place to build a career.

Work with the Leader

Leadership is about charting a path to a better future, and NCI is building upon more than half a century of experience to create a future in which the insights of associate selection science, consumer psychology, econometrics and Lean / Six Sigma processes empower our associates to consistently exceed the expectations of both our business clients and the consumers we serve. NCI associates enjoy the best suite of tools in the industry, produce better outcomes for clients and consumers, earn better commission incomes and enjoy the satisfaction of being the best part of a winning team. Our clients appreciate this focus and entrust us with their consumers, making NCI a preferred provider of accounts receivable management, customer service and mortgage services.

Work alongside Top Industry Talent

NCI strives to be a top employer for professionals in the financial services industry. We offer extensive internal training programs to assist associates' job performance and professional development. Our investments in advanced consumer psychology and econometrics equip associates with the industry’s best suite of tools to increase collections outcomes and customer satisfaction.

Extensive Career Options

NCI offers extensive career options for entry level, middle level and senior level associates and executives at all levels including:

  • Transaction Processing Services: accounts receivable management, customer relationship management- and mortgage services
  • Quality: quality assurance, internal audit and risk management
  • High End Decisioning Functions: analytics, strategic planning

NCI also provides our associates an option to explore alternate career paths within the organization, allowing the flexibility to move between operational, technical, sales, support, managerial and specialist roles as well as pursue opportunities within our entire our family of companies.

Compensation and Benefits

NCI provides an attractive compensation and benefits package. Compensation includes competitive base pay, incentive compensation and, for call center associates, exciting contests often including cash and prizes. Benefits include:

  • Health, Vision and Dental Insurance
  • Healthcare Flexible Savings Accounts
  • Dependent Care Flexible Savings Accounts
  • 401(k) with company matching contributions
  • Short term disability insurance
  • Long term disability insurance
  • Accidental Death & Disability insurance
  • Tuition Assistance
  • Long term care insurance
  • Associate Assistance Program
  • Paid Time Off
  • Paid Holidays

Learn while You Earn

NCI provides substantial time developing comprehensive training programs to ensure our associates are adequately prepared to be successful in their positions. We take a performance-based, customer-focused approach to ensure consistent execution and minimize attrition. NCI’s commitment to training and development includes specialty and ongoing training for negotiations, collection systems, time management and compliance.

Rewards and Recognition

NCI recognizes the contributions of our associates and encourages them to strive for greatness. Our entrepreneurial spirit provides associates with an outlet for expressing their creativity. We reward the high level of commitment and contribution of our associates through competitive compensation plans. We also place special recognition on associates who complete three years or more with the company.

Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
NCI® Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI® Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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