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Accounts Receivable Management -
Charge-Off Mortgage Collections

Nationwide Credit® (NCI) possesses more than 60 years of collections experience and pioneered the effective design of charge-off and deficiency mortgage collection models.

For collection operations to be effective, borrowers and their financial needs must be thoroughly understood. NCI meets this challenge by hiring exceptional collections personnel through proven personality profiling, intelligence testing and behavioral interviewing. As a result, we excel at highly effective communication strategies and successfully connect with borrowers to attain payments in full, negotiate discounted payoffs or implement payment plans.

Our skilled staff and robust infrastructure provide collection managers with the flexibility to define optimal workout scenarios for borrowers as quickly as new information is reported and validated. We combine predictive analytics and a proprietary dialogue engine to increase borrower responsiveness and help you collect more money in less time.

Enhanced Mortgage Collection Process

Mortgage Collection Process


  • Higher resolution rates through the use of advanced predictive analytics
  • Increased borrower compliance due to the use of psychological research in effective communication
  • Consistent message delivery and increased scalability through proprietary dialogue engine
Why NCI?
Nationwide Credit® (NCI) has the industry experience, financial strength, proven performance and thought leadership to be your most valuable customer relationship and accounts receivable management partner. We are licensed, bonded or otherwise authorized to collect delinquent and defaulted accounts in all states.
  • Nationwide Credit® (NCI) does a tremendous job focusing and performing well on the objectives that matter most to a client. Their ability to perform and execute on all aspects of the partnership is consistently best-in-class. At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

    - Senior Director
    Leading Servicer of International Consumer Debt Portfolios
  • We have shared a business relationship with Nationwide Credit® (NCI) since December 2006, and we are extremely satisfied with our experience. Our original contract with NCI involved complex account initiation procedures and required NCI to serve as the customers’ first touch point with our company. NCI handles these transactions in a highly efficient and professional manner and has become a seamless extension of our call centers.

    - Project Manager
    Leading Electricity and Natural Gas Provider
  • We have partnered with Nationwide Credit® (NCI) since June 1997. The NCI team consistently demonstrates all the qualities necessary to be a true partner in recovery solutions. I find NCI’s management, both at the executive level as well as the operation level, to be very professional and a true partner in recovery solutions. They are always resourceful and creative working through challenges in our Industry.

    - Finance Director
    Leading Satellite Television Provider
NCI® Experience
Nationwide Credit® (NCI) believes that treating consumers with the same dignity, respect and empathy we expect ourselves is the key to outstanding results for consumers, our clients, associates and shareholders.

NCI® Customer Service Principles:
  • NCI Associates Are the Key
  • Advanced Behavioral Sciences Drive Great Service
  • Regulatory Compliance
  • Client Partnership
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